This policy explains how cancellations, refunds, and billing adjustments are handled for our IT support and advisory services.
Enigma Advisory provides IT consulting, technology support, cloud infrastructure guidance, cybersecurity advisory, and related professional services. This Refund and Cancellation Policy applies to service plans, consultations, and support engagements purchased through our website or arranged directly with our team.
Customers may request cancellation of a monthly service plan at any time by contacting our support team. Cancellation requests should be submitted before the next billing cycle to avoid future renewal charges.
Refunds may be considered for duplicate payments, billing errors, or services that were paid for but not delivered. Each request is reviewed based on the service status, billing record, and work already completed.
Completed consultations, setup work, troubleshooting sessions, custom technical work, security reviews, documentation preparation, and delivered advisory services are generally non-refundable once the work has been provided.
Monthly support plan fees are generally non-refundable after the service period has started. Customers may cancel future renewals by contacting our team before the next billing date.
For custom IT projects or consulting engagements, refund terms may depend on the project scope, proposal, statement of work, or written agreement provided before the project begins.
Approved refunds are typically processed within 5 to 10 business days. The final posting time may vary depending on the payment provider, bank, or financial institution.
To request a refund, cancellation, or billing review, please contact us through our website contact form or by using the contact details listed on our website. Please include your name, company name, service plan, payment date, and reason for the request.
We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date.